Using Six Sigma principles to improve the service level provided to retail stores
Bryan Eaves, CPA, C.P.M. and Sourcing Business Solutions (aka Zero Risk Savings) successfully used Six Sigma and LEAN supply chain principles to improve the service level provided to hundreds of retail stores.
As part of Six Sigma methodology, the phases of the project were separated as follows:
- Defining the problem
- Measuring important aspects of the processes
- Analyzing the information flow
- Improving processes and
- Controlling processes
Defining the problem
The first phase of the project was defining the problem. The problem as identified by the operations team was that too much time elapsed between the end users placing a supply order and actually receiving the product. [ Continue reading case study… ]
For more information, please contact Bryan Eaves … EavesB (at) gmail (dot) com.
 Six Sigma
Six Sigma standards seek to improve the quality of process outputs via the identification and removal of any causes of errors or defects from the workflow, and minimizing variability in business, manufacturing, etc. processes. Six Sigma uses a set of quality management methods, (e.g., statistical procedures) and creates an infrastructure of expert individuals. Six Sigma projects typically follow a defined sequence of procedures and has specific goals in the form of financial targets (e.g., cost reduction and/or profit increase).